WHO WE ARE - WOOLWORTHS MAURITIUS

Our website address is: https://woolworths.mu/

The Difference. At Woolworths, quality is our DNA, it’s our philosophy, it’s how we’re wired. It’s what we do, and how we do it, since 1931. It’s our passion, our obsession and the promise we make to our customers and to each other. We are a business led by our values, with every customer we serve, every product we sell, every decision we make, bringing quality to life. Our values inform and underpin the way we do business. From values based leadership to passionate brand advocacy, we seek to embed our values across all dimensions of our business. At Woolies we offer a unique blend of food, fashion, beauty, homeware and financial services with the vision to be a leading fashion retailer in the Southern Hemisphere. We employ over 31 000 people in South Africa and over 43 000 people across the Group in South Africa, Africa and Australasia to transform this vision into reality. Doing business responsibly, in the most transparent and ethical way, sits at the heart of the Woolworths business. Sustainability is one of our values as well as a strategic imperative. We rely on our employees to be the creative and innovative hub of our business through the integration of sustainability initiatives into everything we do. Through the collective efforts, commitment and support of our people, suppliers and customers we continue to make great progress on our journey to leave the world and our community in a better place than we found it.

Last modified: 10 October 2023

Please take a moment to read these Woolworths Online Shopping Terms and Conditions (“Online Shopping Terms”) to understand how they apply to your online purchase of any products or services. Use of our Services is also subject to additional General Terms, which apply to online purchases.

If you have any questions regarding our Services, the Online Shopping Terms, any products or services, please click here to contact us.

Online Registration

You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping services constitutes your acceptance and agreement to be bound by these Online Shopping Terms and the General Terms of our Services.

To register, you will be required to provide certain personal information including personal and payment card details, as well as an email address and a password. Please keep your personal information safe and secure. We accept no liability for any damages suffered or losses incurred from the unauthorised use of your personal information. You will be required to enter your email address and password each time you visit our online shopping site (“Website”),. To amend any of your details, please go to “My Account”.

Product Sales and Availability

All products displayed on our Website are subject to availability and will be delivered only within the Republic of Mauritius (“Mauritius”) to areas where we deliver. Our acceptance of your order is subject to the availability of the products you have ordered. All prices shown on our Website are quoted in Mauritian rupees (MUR) and are valid and effective only in Mauritius. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

Colours

We have made every effort to display as accurately as possible, the colours of the products that appear on our Website. However, as the actual colours you see will depend on the device that you use to access our Website we cannot warrant that your device’s display of any colour will be accurate.

Content Errors

We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our Website. Packaging may vary from that which is shown on our Website.

Pricing

You will be charged the prices that are reflected on our Website subject to availability and delivery address. Prices and promotions may vary depending on whether you have access to our Services via our Website. The prices displayed include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions will apply only to items on your original order (i.e. not on items which are added after the order was placed).

A delivery fee will be charged for each order you place.

Payment

When you place your order, funds equal to the total value of your order will be processed against the card you are paying with during the checkout process. Changes to your order is possible after payment has been processed but must be requested before delivery. By submitting your order, identity number and payment card details, you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

We accept Credit Cards as mode of payment. All payments are secured by SSL (Secure Socket Layer).

woolworths.mu processes payment through MIPS MyPay who does not store card details. MIPS My Pay is a PCI (Payment Card Industry) compliant payment ecosystem.

When you choose an online payment option, your card information is securely processed through the payment gateway.

Rest assured that your card is safely encrypted as it travels over the Internet.

Important: It is the buyer’s responsibility to verify, under 48 hours, that payment corresponds to what should have been paid and that payment has well been done. No reclamation can be made to MIPS after 48 hours.

Stock Availability

We cannot always guarantee stock availability. If we are unable to supply certain items or quantities ordered, you nevertheless agree to accept delivery and make payment for the items which we are able to deliver.

Confirmation of orders

Your offer is deemed to be accepted when you receive an order confirmation which will be forwarded to your email address.

Delivery

Deliveries are made Monday to Friday, 10 a.m. till 7 p.m.; Saturday from 10 a.m. till 5 p.m., and Sunday from 10 a.m. till 2 p.m. Public holidays are subject to special delivery times, please contact the online customer service centre for details. Contact us on WW Bagatelle Online: +230 404-6097 OnlineBagatelle@woolworths.co.za.

On delivery, you will receive our delivery note showing a summary of the items delivered. You will receive by email a detailed invoice showing the product price details, the delivery fees, Value-Added Tax (if applicable) and the amount debited from your payment card. You or your authorised representative will be asked to sign a duplicate copy of the delivery note confirming receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.

Delivery under Special Circumstances

Woolworths online delivery process during Covid-19

As the Covid-19 (coronavirus) situation continues to develop, the safety of our customers, our employees and our delivery partners remains our primary concern. For all online orders, Woolworths is taking precautionary measures to reduce the risk of virus transmission. Here are some changes that are taking or have taken effect from 16 March 2020.

No contact delivery

When our drivers arrive at your delivery address, they have been instructed to ring the bell, and stand back at a safe distance.

As a precaution, during this time we will package your order in bags so that you don’t need to handle any delivery containers.

The drivers will place the bags at your door and wait for you to answer.

The driver will then record your name, with the date and time of delivery in front of you, so you won’t need to sign any paperwork.

You then collect your items and head back indoors; the driver will take any delivery containers and head off.

Delivery within 48 hour window impacted as a result of 1.) Delivery location placed under Red Zone Quarantine, due to Covid preventative measures initiated by the Government or 2.) Access to our business operations is prohibited due to a cyclone warning and preventative measures initiated by the Government:

· The order will be processed and kept in storage, until the Red Zone quarantine is lifted.

· Customer will have the option to request their order to be picked up in WW Bagatelle by another authorised person, or specify another delivery address not impacted by quarantine.

· Our Online support team will be in contact to make the necessary arrangements.

· If order processing and delivery is impacted due to cyclone preventative measure – our online service team will be in contact to make alternative arrangements when it’s safe to do so.

· The new delivery time slot may be outside of the committed 48 hours as a result, and Woolworths Mauritius may not be held liable for any losses in these special circumstances.

Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.

We have outsourced all delivery and collection arrangements to third party service providers. Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them.

Free delivery all over the island.

Returns & Refunds

If you are for any reason dissatisfied with any item purchased online, you may return it to any Woolworths store within 60 days from date of purchase for a full refund, replacement or exchange, provided you have the original tax invoice, and it is in a saleable condition. Should you not have an invoice, we will be happy to exchange your purchase at the current system price. For hygiene reasons underwear (excluding bras) and earrings for pierced ears may not be returned or exchanged.

Please note that that should you want to change your order, after payment but before delivery – you would need to contact us to initiate a refund online. Note, this option is only available if your order has not yet been delivered.

Need to bring back a sale item? No problem. Bring it back in a saleable condition along with your tax invoice within 10 days of the last date of the final reduction price, unless there is a quality issue, days and we’ll be happy to exchange it or give you back your money. If you don’t have your tax invoice, we’ll exchange your purchase at our current system price.

Cancellation

If for any reason you would like to cancel an order, this may be done by contacting our Customer Services Centre on WW Bagatelle Online: +230 404-6097 / OnlineBagatelle@woolworths.co.za

You will only be able to cancel orders before delivery has taken place. We may debit your payment card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of these or the General Terms.

Risk and Ownership

Risk in the products shall pass to you or your authorised representative on delivery. We will retain ownership of the products until payment is received in full.

Last modified: 10 October 2023

Please take a moment to read these general terms and conditions (the “General Terms”) to understand how they apply to your installation, access and/or use of our websites and/or WRewards (collectively “the Services”) for information or shopping purposes or if you wish to apply for any of our WRewards Loyalty products.

If you have any questions regarding these General Terms please contact us.

Who Owns the Services?

The Services are owned and operated by Woolworths (Mauritius) Limited(Registration No. C102127) of 35, Cybercity, Level 3 Alexander House, 3 Cybercity, Ebene,1721-04, Mauritius (“Woolworths”). Woolworths is a subsidiary of Woolworths Holdings Ltd (“WHL”) a public company listed on the Johannesburg Stock Exchange. All rights and/or defences afforded to us in these General Terms shall stand to the benefit of our WHL group of companies.

Terms and Conditions Apply

These General Terms apply to your use of the Services and incorporate the Online Shopping Terms as well as our Privacy Notice which may also apply to you, so please take a moment to read them. By using the Services, you acknowledge that you have read and understood these General Terms and agree to be bound by them.

Amended or Updated Terms

We may periodically update or change the General Terms, without notice. You should check them from time to time as your continued use of our Services will mean you accept any updated or revised General Terms.

Law and Arbitration

These General Terms are governed by the laws of the Republic of Mauritius. Any dispute arising in relation to these General Terms shall be subjected to the courts of Mauritius.

Our Services

You are welcome to browse or use our Services for your own personal, non-commercial, shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorised use, copying, reproduction, variation, modification or distribution of the content of any of our websites, the uploading of any unlawful or damaging information or viral software or the creation of any links to our websites, is strictly prohibited. You agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of our Services and/or the contents of our websites, contrary to these General Terms.

We reserve the right to suspend our Services or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the Services in compliance with these General Terms or if we believe the information provided by you is untrue, inaccurate or incomplete.

Use of our Services Outside Mauritius

Customers who are not resident in Mauritius are welcome to use our Services in accordance with these General Terms to make online purchases. Please click here to see our Online Shopping Terms, WRewards Terms, as well as our Privacy Notice.

Marketing

We send out various newsletters and other marketing material. You are free to unsubscribe from any marketing material at any stage. It may take up to 21 days for your profile to be updated. Please see our WRewards Terms for more information about the guaranteed benefits that members enjoy.

Personal Data and Privacy

Your privacy matters to us and we are committed to the protection of your personal data. If you wish to know more about when and how we collect, use, share and store your personal data, please read our privacy notice.

Accuracy of Content

All reasonable steps are taken to ensure that the information accessed via our Services is accurate and up-to-date. We do not however warrant that the content or information displayed is always accurate, complete and/or current.

Any comments uploaded by users or any authorised experts are their opinions alone and do not necessarily represent our views, opinions, beliefs or values. If you wish to make an investment decision regarding our group of companies, please consult your stockbroker or financial adviser.

Your Comments

We value your comments, ideas, suggestions and feedback. By sending us your comments, you agree that we may use them for commercial purposes (including: using them to endorse our products, stores or brands) without

any compensation to you and you grant us a non-exclusive license to do this. We will not respond to or maintain your comments.

You agree not to post comments which violate the right(s) of any third party, including copyright, trademark, privacy or any other personal or proprietary right. You agree not to disclose, submit or offer any comments that are or contain any defamatory, unlawful, abusive or obscene or fake material. We disclaim any liability towards any third party regarding your comments.

Intellectual Property

All rights, including copyright, trade mark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on our websites, are owned by or licensed to us. Unauthorised use, reproduction, modification and/or distribution of the content thereof is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.

Advertising and Hyperlinks

External hyperlinks may appear on our websites. We do not necessarily have a relationship with any third party which is linked to our website, nor does a link signify our endorsement of the third party, its products and/or services. Your reliance on any information contained in such third-party material is entirely at your own risk.

Disclaimers and Exclusions of Liability

Use of our Services is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied. We do not warrant that the functions provided by the Services will be uninterrupted or error free, or that the Services or the servers that make them available are free from viruses or other harmful components. We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our Services or the purchase of any of our products or services. You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our Services and/or your purchase of any products or services.

Notwithstanding any other provisions contained herein, our liability arising from any breach of these General Terms, negligence or otherwise shall not at any time exceed more than double the monetary value of any order placed via the Services.

SUPPORT

All queries can be logged with the Country Finance Manager: irchadrojoa@woolworths.co.za +230 5255 4917 or via Customer Services Centre on WW Bagatelle Online: +230 404-6097 / OnlineBagatelle@woolworths.co.za

All customer service related queries should be logged on the WW SA Customer Contact Centre at Customerfeedback@woolworths.co.za

Bagatelle Online store: +230 404-6097

· Store Operational hours:

o Monday – Thursday : Opening 09:30 – Closing 20:30

o Friday – Saturday: Opening 09:30 – Closing 22:00

o Sunday: Opening 09:30 – Closing 16:00

o P/H: Opening 09:30 – Closing 16:00

FAQ  Who to contact

Website:
Trouble shooting or query when navigate site: www.woolworths.mu

eShops.mu:
support@mips.mu +230 698-0020 (O)

WW

Bagatelle online store: +230 404-6097

Product availability or query when navigate site: www.woolworths.mu

WW Bagatelle Online: +230 404-6097 /
OnlineBagatelle@woolworths.co.za

Payment:
Customer payment queries:

eShops.mu:

support@mips.mu +230 698-0020 (O)

Invoice Query:
Customer receives Invoice after payment made via email and has a query:

WW Bagatelle Online: +230 404-6097 /
OnlineBagatelle@woolworths.co.za

Delivery:
Customer would like to make changes to delivery time or location:

WW Bagatelle Online: +230 404-6097 /
OnlineBagatelle@woolworths.co.za

Order received does not meet expectation:

WW Bagatelle Online: +230 404-6097 /
OnlineBagatelle@woolworths.co.za

Country Finance Manager:
irchadrojoa@woolworths.co.za +230 5255 4917

Refund:
Customer request for changes to order made or request for a refund before item is delivered.

** After delivery the customer may return items at any Woolworth’s store, subject to conditions.

WW Bagatelle Online: +230 404-6097 /
OnlineBagatelle@woolworths.co.za

Customer Feedback
Customer would like to give feedback on her online shopping experience:

• Mauritius Online
• Merchandising
• Delivery timeslots
• Media posting
• Service WW Bagatelle Online:

+230 404-6097 /
OnlineBagatelle@woolworths.co.za

WW SA for resolution. (Customer call centre)
Customerfeedback@woolworths.co.za

Country Finance Manager:
irchadrojoa@woolworths.co.za +230 5255 4917

Last modified: 10 October 2023

Protecting your privacy is as important to us as it is to you. For us, it’s more than just making sure we comply with the relevant legislation; you trust us with your personal data and we respect that trust. This privacy notice explains why and how we collect, use and store your personal data. If you have any questions please contact us at Customer Services Centre on WW Bagatelle Online: +230 404-6097 / OnlineBagatelle@woolworths.co.za or at custserv@woolworths.co.za and your privacy complaint will be directed to the Country Finance Managerirchadrojoa@woolworths.co.za +230 5255 4917

All of the provisions of this privacy notice are important, but please pay special attention to the parts that are in bold writing. These parts contain information about provisions that have special consequences for you. These parts are only intended to bring such provisions to your attention, and, where necessary, to explain their fact, nature and effect. Where explanations are given, they may be contained in a box. Such boxed explanations are aids to understanding only and are not provisions themselves. They do not limit the meaning or application of the provisions and do not apply only to the situations and examples described in the boxes or only to similar situations or examples.

What is this notice about?

We want you to understand who you are sharing your information with, what kind of information we are collecting and how we use the information.

In your day-to-day dealings with Woolworths we obtain information about you. We want you to know exactly what that information is and what we do with it. After all, trust is nothing without transparency.

We need your information to deliver the right product, at the right time and in the right place.

We ask for your information to make sure that we can offer the right product at the right time and in the right place. This includes making sure that you can receive the benefit of the WRewards programme, analysing your data to better understand what your needs are, and sending you promotional information.

The Data Protection Act 2017 protects you.

The Data Protection Act 2017 (the “DPA”) is aimed at protecting your personal data and prescribes what we may and may not do with your personal data. DPA creates the Data Protection Office which monitors whether companies like Woolworths manages personal data in a responsible and lawful manner so as to respect your privacy.

Other legislation applies to your personal data.

Other legislation also applies to your personal data. This means that from time to time we will be obligated to process your personal data in a certain way (or keep it for a certain period).

This privacy notice is part of our agreement with you.

This privacy notice forms part of our agreement with you. You should read it along with the terms and conditions that apply.

This notice may change from time to time.

From time to time, we may have to amend this notice to accommodate changes in our business or services or if the legal requirements change.

Your consent to the processing of your personal data

By accepting the Online Shopping Terms and Conditions, you hereby agree agreeing to this privacy notice, you provide us with your express consent and agreement that we may collect, obtain, receive, record, organise, collate, store, update, change, retrieve, read, process, consult, use and share your personal data in the manner set out in this privacy notice.

In the paragraph above you expressly give your permission to us to process your personal data in the manner and for the purposes set out in this privacy notice. By doing this, you know and accept that you are giving up certain parts of your right to privacy.

If you do not agree with this privacy notice or are concerned about any aspect as it relates to your personal data, please do not continue to use the Woolworths website or any services offered by us.

Who you are sharing your information with

Woolworths is a group of companies.

You know us just as Woolworths, but in fact we are a group of companies that includes Woolworths (Mauritius) Limited and Woolworths Holdings Ltd (South Africa)., When you share your personal data with us, subject to your marketing and/or communication preferences selected in your application form or as otherwise indicated by you to us, you give your explicit consent that we may also share your personal information with any of Woolworths Group of companies for the processing of your personal data for purposes that are not incompatible with the purposes for which your personal data were initially collected by us ..

What personal data we collect

When you apply to join WRewards Card, we collect the personal data we need to make it happen.

If you are a member of the WRewards programme or an online account we collect your personal data. Depending on what you apply for, we require information such as your name, e-mail address, contact numbers, ID or passport number, gender, date of birth, physical address, billing address, payment card details (excluding security code), communication preferences, language preferences, signature and eventually a Woolworths card number. We collect this personal data to process your application so you can have a customer record with us. This is how we provide all the services as set out in the terms and conditions for these programs and cards.

Only your email address, name and surname, contact details and such other information as we specify from time to time, constitutes compulsory information. All other information is optional. If you do not agree to share compulsory information with us, then you will not be able to make full use of the features that are offered to Woolworths customers. If you do not agree to share your optional information with us, then you might not be able to enjoy all of the features and functionality on our website or offered through any Woolworths services.

In the paragraph above, you agree and accept that there is certain compulsory information you must provide us with if you want to enjoy all of the features and functionality on the Website. If you decide not to provide us with such compulsory information, you agree that we may limit certain features and functionality on the website or our services.

We collect information to analyse purchasing patterns.

If you swipe any Woolworths card, we collect some more information, such as your shopping preferences. Analysing information like this helps us ensure we do the best possible job of meeting your needs.

We conduct surveys from time to time.

We send out surveys from time to time. You can choose to respond or not, and you can unsubscribe from receiving them.

We collect information while you use our website.

When you shop at www.woolworths.mu we collect standard information about your internet connection and website use. We collect this information from registered and unregistered users. We use this information to help us improve our website and online services. The type of information we collect includes the URL you came from, IP address, domain type, browser type, the country and telephone code where your device is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered on our website (user information). When you place an online order with us, we may offer to store your payment card details for your convenience so you do not have to re-enter these details in future. However, if you prefer that we do not retain these details, you can go to ‘My Account’, click on ‘Edit or delete a credit card’ and delete any card information that we have stored.

We use cookies to optimise your website experience, but you can opt out.

A cookie is a small piece of information stored by your browser on your device. It may contain some personal details, the contents of your shopping basket, and date and time information in an encrypted format, which can be recalled when you return to the Woolworths website. This speeds up our identification, ordering and delivery processes. We use cookies to identify the device you use to connect to our website. We use anonymous cookies to collect data about how you use our website, so that we can improve and optimise your website experience. We use the anonymous DoubleClick cookie and Google Analytics cookie to optimise your web experience and deliver relevant advertising on the Google Display Network based on the activity of visitors to our website. You can opt out of Google Analytics for Display Advertisers and out of customized Google Display Network advertising by visiting Google’s Ad Preferences Manager.

We collect information when you contact our Call Centre to respond to your query.

When you contact our customer support services, we collect information that helps us to categorise your query, respond to it and, if applicable, investigate what went wrong. We also use this information to track potential problems and trends to customise our support responses to provide a better service to you.

We don’t collect the information of persons under 18.

We do not collect the information of persons under 18 without the consent of their parents or guardians. If you are under the age of 18 you must not provide personal data to us without the consent of your parent or guardian.

Why we need your personal data

We use your personal data to provide our products and services to you.

We use your personal data to provide our products and services to you. This includes:

· processing your payment card details to complete any purchase,

· delivering products that you order online,

· sending statements and any other legal documents,

· any other purpose relating to providing products and services, and

· when we have a legal duty to use or disclose your personal data.

Our call centres record their calls for quality control and record-keeping purposes.

When you contact our call centres, the information you give us will be used to investigate and resolve your query, complaint or request. Calls are recorded for quality control and record-keeping purposes. Our call centres are committed to keeping your personal idata safe and secure. Please take care not to provide more information than what we ask for. Never give us your banking details, credit card details or any passwords. Any unnecessary information you give us will not be retained.

We only share your personal data with companies that help us to provide our services to you and who have agreed to keep your information secure, confidential and to only use it for authorised purposes.

Your privacy is important to us, which is why it is our policy not to share your personal data with other companies. We will never sell your personal data. We use suppliers or service providers who we trust to provide services to us and sometimes that involves sharing

your information with them. They operate under strict requirements aimed at keeping your personal data secure and confidential and they will only use it for the purpose for which we have sent it to them.

Sometimes we have to send your personal data to other countries.

Some of these service providers may be located in other countries that may not have the same levels of protection of personal data as Mauritius. If this is the case, we require that they undertake to protect the personal data of our customers to the same level that we do. By accepting the Online Shopping Terms and Conditions, you provide your explicit consent to us for the

Your rights and preferences

You have the right to know what personal data we have about you, to correct it and to opt-out of any marketing.

You have the right to:

· ask what personal data we hold about you;

· ask what information was sent to our suppliers, service providers or any other third party;

· ask us to update, correct or delete any out-of-date or incorrect personal data we hold about you;

· unsubscribe from any direct marketing communications we may send you;

· object to the processing of your personal data.

It can take us up to 21 days to respond to your request.

If you want us to delete all personal data we have about you, you will probably have to terminate all agreements you have with us in respect of your WRewards programme. We cannot maintain our relationship with you without having some of your important personal data. We may refuse to delete your personal data if we are required to retain it for legal or regulatory reasons or if we need it to protect our rights. You can request access to the information we hold about you by contacting our call centres.

Some of your information is available online.

You are able to view and correct some of your information online by creating an online profile. Other information can be corrected via the call centre.

Security

We take your privacy and the security of your personal data seriously.

We have implemented reasonable security safeguards to protect the personal data that you provide. For example, sensitive data (such as your credit card information) is protected by SSL encryption when it is exchanged between your web browser and our website. We regularly monitor our systems for possible vulnerabilities and attacks. As no system is perfect, we cannot guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards.

In this paragraph, you acknowledge that you know and you accept that technology is not absolutely secure and there is a risk that your personal information will not be secure when processed by means of technology. We do not promise that we can keep your personal information completely secure. You will not be able to take action against us if you suffer losses or damages in these circumstances.

Please note that any e-mail you send to us is not encrypted and may be monitored by us. Please do not send us sensitive or confidential personal information by means of e-mail. Instead, contact our call centre or Customer Services Centre on WW Bagatelle Online: +230 404-6097 / OnlineBagatelle@woolworths.co.za

We will inform you if your privacy is ever compromised.

Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy. We will let you know of any breaches which affect your personal data .

You have the right to lodge a complaint with the Data Protection Commissioner (“DPC”) (The Data Protection Office, Level 5, SICOM Tower, Wall Street, Ebène, Mauritius) for any contravention of the DPA. We however kindly request that you try to resolve any issues with us first before lodging your complaint with the DPC.

Third Party sites

To the extent allowed by law, we are not responsible for the privacy practices of a third-party site to which there may be a link on the website, or for any claims, loss or damage arising from these.

We are not liable, if you suffer loss and/or damage when visiting third party websites by following a link to that website from the Website. You accept that there may be risks when you use such third party websites, and you do so at your own risk.

We advise you to read the privacy policy of each site which you visit and to determine your privacy settings in accordance with your personal preferences.

Data Protection Act and other laws

If this privacy notice or any provision in this privacy notice is regulated by or subject to DPA or other laws, it is not intended that any provision of this privacy notice contravenes any provision of DPA or such other laws. Therefore, all provisions of this privacy notice must be treated as being qualified, to the extent necessary, to ensure that the provisions of DPA and such other laws are complied with.

No provision of this privacy notice:

• does or purports to limit or exempt us from any liability (including, without limitation, for any loss directly or indirectly attributable to our gross negligence or wilful default or that of any other person acting for or controlled by us) to the extent that the law does not allow such a limitation or exemption;

• requires you to assume risk or liability for the kind of liability or loss, to the extent that the law does not allow such an assumption of risk or liability; or

• limits or excludes any warranties or obligations which are implied into this privacy notice by DPA (to the extent applicable), or other applicable laws or which we give under DPA (to the extent applicable), or other applicable laws, to the extent that the law does not allow them to be limited or excluded.

General

You agree that this privacy notice, our relationship and any dispute of whatsoever nature relating to or arising out of this privacy notice whether directly or indirectly, shall be governed by the laws of the Republic of Mauritius without giving effect to any principle of conflict of laws.

You agree that we may, at any time, transfer, cede, delegate or assign any or all of our rights and obligations under this privacy notice without your consent. We will notify you if we transfer, cede, delegate or assign any rights or obligations to a third party, but we do not have to notify you if we transfer, cede, delegate or assign any rights or obligations to any of our affiliates or to any person which acquires all or part of our business and/or assets. We may also sub-contract our obligations without your consent and we do not have to notify you, if we sub-contract any of our obligations.

Our failure to exercise or enforce any right or provision of this privacy notice shall not constitute a waiver of such right or provision.

Each provision of this privacy notice, and each part of any provision, is removable and detachable from the others. As far as the law allows, if any provision of this privacy notice, or part of a provision, is found by a court or authority of competent jurisdiction to be invalid, illegal or unenforceable (including, without limitation, because

such provision is inconsistent with the laws of another jurisdiction), it must be treated as if it was not included in this privacy notice and the rest of this privacy notice will still remain valid and enforceable.


HOW DOES OUR WREWARDS PROGRAMME WORK?

GENERAL

  • In Mauritius, the WRewards Programme is operated by Woolworths (Mauritius) Limited (Registration No. C102127) of Level 3 Alexander House, 3 Cybercity, Ebene,1721-04, Mauritius (“Woolworths”);
  • All participants must be 18 years or older and resident in the Republic of Mauritius;
  • In order to participate in the WRewards Programme, new customers must apply for a WRewards Card (hereinafter referred to as “the WRewards Card”);
  • WRewards Cardholders agree to be bound by these Terms and Conditions as may be amended by Woolworths from time to time in its sole discretion;
  • Woolworths may, in its sole discretion, cease or amend its WRewards Programme including any of the benefits offered thereunder;
  • World of Difference Cardholders:
  • If you were an existing Cardholder as at 20 September 2010:
  • You are automatically made a member of WRewards and will not be required to re-apply for the WRewards Card; and
  • You are subject to these WRewards Terms and Conditions;
  • Woolworths reserves the right to withdraw or cancel any participation in the WRewards Programme should it, in its sole discretion, consider any participant to have acted contrary to these Terms and Conditions;
  • Please contact your local store for any queries that you may have in relation to the WRewards Programme;
  • Woolworths employees may participate in the WRewards Programme;
  • These Terms and Conditions are binding on all participants to the extent that they are permitted under and compliant with the laws of Mauritius.

MARKETING PERMISSION & SHARING OF INFORMATION

  • In order to participate in the WRewards Programme:
  • You agree to accept our marketing material; and
  • You consent to the collection, processing and use of your personal data, provided at the time of your application or during your membership for:
    • marketing and statistical purposes by, and the sharing of such personal data with, Woolworths (as the data controller), any subsidiary or Associated Company of Woolworths Holdings Limited (Registration No. 1929/001986/06) of South Africa and their nominated third-party service providers, who may facilitate and distribute marketing communication to participants in the WRewards Programme. “Associated Company” means any company in which Woolworths Holdings Limited or any of its subsidiaries owns shares of more than 20% (twenty percent); and such other purposes as may be permitted by applicable laws and regulations;

Cardholders who opt out of receiving our marketing material and/or the aforementioned collection, processing and use of their personal information on the terms set out above (which they are entitled to do) may not participate in the WW WRewards Programme.

THE WREWARDS CARD

  • The WRewards Card issued to new customers and Difference Cardholders (as indicated above) in terms of the WRewards Programme:
  • Is issued by and remains the property of Woolworths;
  • For any instant in store saving offers that may be offered on our products, participants are required to swipe their WRewards Card prior to their products being scanned and paid for at the till;
  • May only be used in accordance with these Terms and Conditions;
  • Is personal and not transferable to a third-party;
  • May only be used in Woolworths stores in Mauritius;

Is limited to one card per participant and may only be used by the person to whom it has been issued. No secondary cards will be issued to family members or other third parties. Family members are invited to apply for their own WRewards card.

EMAIL & MOBILE DETAILS

  • Please provide us with your latest email address and mobile number in order to receive certain benefits and/or marketing information from Woolworths including communication about products, promotions and sales that may only be offered by email or short message service (“SMS”);
  • Please note that certain benefits may be forfeited, if you elect not to provide us with an email address or mobile number. Woolworths also accepts no responsibility whatsoever for any benefit sent by email or sms which is not received as a result of an incorrect email address or mobile number provided by you or as a result of circumstances over which Woolworths has no control.

BENEFITS

  • New participants will receive a voucher for a set value offering a discount for a limited period on their next purchase. The voucher is subject to Terms and Conditions that appear on the front of it. The voucher may require a minimum purchase value on the participant’s next purchase in order for the discount to apply;
  • Participants will enjoy instant savings on selected items in store every day;
  • For a limited period during our promotional sales, participants shall receive an additional discount off sale items at a rate determined by Woolworths in its sole discretion from time to time;
  • Participants stand a chance to be invited to seasonal launches, to be the first to know when new product ranges arrive and may be invited to enjoy sale previews;
  • Any benefits that are unclaimed within any period specified by Woolworths shall be forfeited.

 

How do I register to shop online?

Simply navigate to the top right corner on the Woolworths Mauritius website and click on “LOGIN/ REGISTER”.

Remember to click on Opt In as you register to allow us to send you promotional coupon that can be used online only.

Select the “HOW TO ORDER” tab for step by step guidance on how to navigate the site to complete your shopping.

Remember to check your Shipping address for accuracy with every order.

How can I qualify for additional rewards and discounts?

When you register your profile, or complete a purchase, remember to click on the Opt In option in order for us to contact you and to ensure you receive promotional coupons exclusive to our WRewards members (T&Cs apply).

To sign up us a WRewards Loyalty member and receive your loyalty card, please Opt In and we will contact you. You can also contact us for more inquiries on WW Bagatelle Online: +230 404-6097, OnlineBagatelle@woolworths.co.za

Do I pay for my first order delivery?

Free delivery all over the island.

Can I place an order as a Gift for someone else?

Yes. When you checkout, please indicate in “order notes (optional)” that your order is a gift and the delivery note will not show the price of the item/s you have purchased. Please note that we do not gift wrap items which are ordered as gifts.

Remember to update your shipping address the next time you shop, as the system will always default to the last shipping address you captured.

What browser should I use to access your website?

The Woolworths Mauritius website is accessible on most supported browsers including  Firefox, Safari, Chrome and Internet explorer. If you are having trouble accessing the website, clear your browser cache and try again.

We suggest you use Google Chrome to improve your shopping experience.

How will I be refunded for items purchased online?

If you are for any reason dissatisfied with any item purchased online, you may return it to any Woolworths store within 60 days from date of purchase for a full refund, replacement or exchange, provided you have the original tax invoice, and it is in a saleable condition.

Please note that should you want to change your order, after payment but before delivery – you would need to contact us to initiate a refund online. Note, this option is only available if your order has not yet been delivered. Contact us on WW Bagatelle Online: +230 404-6097 OnlineBagatelle@woolworths.co.za

Can I return a Sale item?

Need to bring back a sale item? No problem. Bring it back in a saleable condition along with your tax invoice within 10 days of the last date of the final reduction price, unless there is a quality issue, and we’ll be happy to exchange it or give you back your money. If you don’t have your tax invoice, we’ll exchange your purchase at our current system price.

DIDN’T FIND WHAT YOU WERE LOOKING FOR?

Send us your question under CONTACT US on our website and we’ll get back to you! Or contact us on WW Bagatelle Online: +230 404-6097, OnlineBagatelle@woolworths.co.za