Do you have questions about your order?
Send us an email and we’ll get in touch shortly.
SEND US AN EMAIL
FREQUENTLY ASKED QUESTIONS
Simply navigate to the top right corner on the Woolworths Mauritius website and click on “LOGIN/ REGISTER”.
Remember to click on Opt In as you register to allow us to send you promotional coupon that can be used online only.
Select the “HOW TO ORDER” tab for step by step guidance on how to navigate the site to complete your shopping.
Remember to check your Shipping address for accuracy with every order.
When you register your profile, or complete a purchase, remember to click on the Opt In option in order for us to contact you and to ensure you receive promotional coupons exclusive to our WRewards members (T&Cs apply).
To sign up us a WRewards Loyalty member and receive your loyalty card, please Opt In and we will contact you. You can also contact us for more inquiries on WW Bagatelle Online: +230 404-6097, OnlineBagatelle@woolworths.co.za
A delivery fee of Rs250 will be charged for each order, regardless of your location on the Mauritius Island. Should you purchase to the value of Rs 2500 or more, your delivery will be free of charge.
Yes. When you checkout, please indicate in “order notes (optional)” that your order is a gift and the delivery note will not show the price of the item/s you have purchased. Please note that we do not gift wrap items which are ordered as gifts.
Remember to update your shipping address the next time you shop, as the system will always default to the last shipping address you captured.
The Woolworths Mauritius website is accessible on most supported browsers including Firefox, Safari, Chrome and Internet explorer. If you are having trouble accessing the website, clear your browser cache and try again.
We suggest you use Google Chrome to improve your shopping experience.
If you are for any reason dissatisfied with any item purchased online, you may return it to any Woolworths store within 60 days from date of purchase for a full refund, replacement or exchange, provided you have the original tax invoice, and it is in a saleable condition.
Please note that should you want to change your order, after payment but before delivery – you would need to contact us to initiate a refund online. Note, this option is only available if your order has not yet been delivered. Contact us on WW Bagatelle Online: +230 404-6097 OnlineBagatelle@woolworths.co.za
Need to bring back a sale item? No problem. Bring it back in a saleable condition along with your tax invoice within 10 days of the last date of the final reduction price, unless there is a quality issue, and we’ll be happy to exchange it or give you back your money. If you don’t have your tax invoice, we’ll exchange your purchase at our current system price.
Send us your question under CONTACT US on our website and we’ll get back to you! Or contact us on WW Bagatelle Online: +230 404-6097, OnlineBagatelle@woolworths.co.za